Client Service / Sales Officer at McOlay Concepts International

Job Details

• We are hiring for the post of a Client/Sales Officer to manage Client queries and complaints.
• You will also be asked to work with sale team to identifier sales opportunities, analyse competition to create a plan for engagement, analyse and creates a plan for engaging the target market and escalate complaints across a number of communication channels.

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to Client inquiries.
• Communicating with Client through various channels.
• Analyse and creates a plan for engaging the target market
• Analyse competition to create a plan for engagement
• Acknowledging and resolving Client complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of Client interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the Client process.
• Ensure Client satisfaction and provide professional Client support.
• Support the sale team in sales presentations and innovative ideals.

Requirements
Applicants must:

• Be a female.
• Reside in Abuja.
• Have HND, Bachelor Degree in Marketing, Management, Human Relations or equivalent.
• Have the ability to stay calm when customers are stressed or upset.
• Be comfortable using computers.
• Have at list Three years’ experience working as client support/sale officer for an IT firm.
• Be fluent in English language (both writhing and speaking)
• Have great sense of dressing and must be good looking.