Customer Support Agent at Parkway Project Limited

Job Description

• We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.

Core Responsibilities

• Provision of first level helpdesk support for product offerings
• Receive, document and resolve clients/subscribers complaints.
• Escalate clients / subscribers complaints as applicable to support or help desk.
• Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
• Maintain appropriate logs of operational activities.
• Professional management of Incoming and Outgoing correspondence via telephone & Post mail
• Professional reception & attendance to guest & visitors.
• Collate and provide a report to appropriate unit
• Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Qualifications

• BSc / HND in any discipline
• Minimum of one-year experience working in any role with transferable skills.

Essential Skills:

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong complaint handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively.