ICT Officer at Lagos State Government

Overall Objective

• The GMJ ICT Officer will work on the LSMoH Integrated (HIV/TB/RSSH) Grant to manage the overall technology infrastructure for the Grant Management Unit and Implementing Units (RSSH, TB and HIV) including planning, implementation, and management of the software applications and hardware infrastructure that supports implementation of the grant.

Specific Objectives & Duties

• Ensure design improvements to the Grants ICT architecture, Support and contribute to IT-related tasks or projects through the implementation of appropriate technologies and solutions that will facilitate implementation of program activities.
• Support the entire staff on IT-related tasks and troubleshooting on hardware and software solutions across the System.
• Act as the principal administrator and ensure the maintenance of the Organization’s systems, including: general computer support; software installations; license management: warranty updates, database administration; network, printers, audio/video conferencing and mobile phone support: deployment of equipment; management of inventories: disaster recovery; and periodic security vulnerability assessments with staff alert mechanism.
• Provide user training on common business applications and use of systems where necessary.
• Provide adequate support to the Laboratory Information Management Systems (LIMS) at LASUTH PCR Laboratory, in generating validated computerized results.
• Support the GMU and Implementing Units to develop and update IT processes and procedures (ICT Strategy) and ensure they are properly documented.
• Support the procurement process for ICT equipment and services.
• Adapt an Open Source Software or develop an Excel-based application/template that can be used to track performance of any component of the Integrated Grant
• Conduct visit to supported sites (facilities and communities) where grant ICT equipment are deployed for on-the-spot assessment and provision of technical assistance as required. Ensure ICT equipment, hardware, software and other resources are timely made available and well maintained with assigned security.
• Troubleshoots, diagnose problems, implement corrective action & procedures, monitor and facilitate repairs of all ICT equipment.
• Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level), liaise with network provider to ensure reliable and constant connectivity. Deploy and manage an appropriate cloud-based storage (including an electronic filing system) for the Grant Management Unit.
• Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet)
• Maintain an accurate ICT asset management system and documentation (ensure that that all ICT equipment are tagged and any loss/damage is reported with accuracy, interact with external parties as and when required, keep track and ensure proper handover, including signatures for all mobile and ICT equipment)
• Undertake other duties as maybe requested by the GMU Coordinator.

Experience and Qualifications

• Bachelor's Degree in Computer Science or equivalent, post graduate certification is desired
• Minimum of 5 years’ experience in a technical IT role, preferably in an international Donor funding environment.
• Excellent technical knowledge and experience with a variety of technologies, including Microsoft Active Directory, Microsoft and Linux server technologies, Microsoft Office 365 and Exchange, cloud-based storage systems, Windows OS, Citrix and PowerShell.
• Any of the following certifications will be an added advantage; Microsoft, CISCO, ITIL, Prince2 or any other relevant certification.
• In-depth knowledge of Information Management Systems such as LIMS
• Knowledge of ERP such as QuickBcoks, SAP etc. will be an added advantage.

Desired competencies:

• Good written and oral communication skills in English
• Excellent interpersonal skills with the ability to convey information clearly to users and grasp perceived difficulties,
• Excellent diagnostic skills and ability to exercise good judgment in the resolution of problems.
• Ability to multi-task and prioritize to meet deadlines.
• Ability to learn on the fly and stay up to date with the latest technology.
• Reliability, integrity, and confidentiality.