Lead Contract Performance Management Specialist at GE - General Electric

Job ID: 3404571
Location: Lagos

Role Summary

• Project Management/Planning/Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.
• The Lead Contract Performance Manager (CPM) is the on-site focal point with the Power customer for all the operational topics, being the key interface for all aspects of the contract.

Essential Responsibilities

• Coordinate and support Site team (Resident Engineers and Local Staff when applicable)
• Interface with GE internal departments, to deliver contractual obligations and to facilitate outage activities coordination
• Supervise the application of admininstration, EHS, quality, maintenance and engineering policies,.procedures and filing the systems to execute the Agreement.
• Respond to Customer's technical inquiries coordinating technical resources, to assure problems identification and resolution
• Assist customer operations and maintenance staff in monitoring performances of covered units and recommend actions to improve safety, availability and reliability
• Identify elements requiring improvement and structure projects and actions to address the needs
• Organize and conduct recurring contract review meetings, outlining activities and unit’s performances (including RCA)
• Plan and coordinate the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and execution time frame
• Provide information about the latest advancements in upgrades opportunities to Customer and assist in their implementation
• Keep Customer updated about design changes of parts to be installed
• Coordinate Field Services, Repair Services and parts delivery activities to meet Contract obligation
• Coordinate the reviewing of maintenance plan, with the aim to optimize the Units reliability and availability
• Support Customer for the storage of parts under the Contract
• Maintain maintenance and inspection quality Manuals
• Resolve with the customer any lack of clarity in the agreement wording which may arise during the execution of the contract
• Coordinate parties for multi P&L deals. Represent the main interface with customer when requested
• Stay up to date on required trainings
• Interact with GE Power Services CSA tools, processes and organization in order to fulfill all Contract obligations
• Assure that the planning and ERP tools are maintained and continuously updated
• Identify areas of improvement to protect and enhance profitability of the deal, duly tracking the relevant changes
• Act as a key contributor in assuring the financial performance of the contract, including an active participation to the Contribution Margin Review process (CMR)
• Support in the recruitment of local resources and training programs
• Facilitate the local procurement and the commercial relationships with local suppliers, if the case applies
• Manage the relationship with the local GE Legal Entity for an effective coordination with the local authorities, (immigration and customs offices) and with HQ

Qualifications/Requirements

• University Degree in Engineering or equivalent knowledge or experience
• Project Management expertise, better if associated with high Technical skills and Maintenance knowledge
• Minimum 4 years' experience as a Contract Performance Manager or similar role
• Minimum 2 years working in a multinational company or equivalent global experience
• Effective problem identification and solution skills
• Strong oral and written communication skills
• Good Computer skills (i.e. Microsoft office)
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Strong interpersonal and leadership skills
• Ability to influence others and lead small teams
• Lead initiatives of moderate scope and impact
• Ability to coordinate several projects simultaneously
• Proven analytical and organizational ability
• Willingness to relocate to customer site is a must