Quality Assurance Engineer at MTN Nigeria

Job Description

•     Conduct research on best practices with respect to processes and procedures.
•     Advise on optimization to business processes within NWG.
•     Participate in the development and implementation of the overall quality and performance framework, policies, processes and procedures.
•     Liaise with other quality functions to create and apply uniform quality systems, metrics and policies and drive continuous quality improvement.
•     Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactions.
•     Track and ensure all MTNN policies, processes and procedures are in line with the ISO standards.
•     Implement system and process audits to check existing policies, procedures, practices and technology.
•     Conduct a requirement analysis to identify business needs and project opportunities.
•     Facilitate the awareness, acquisition and maintenance of ISO accreditation.

Experience:

•     4 years work experience of which 2 years should be in a technical role in the telecoms environment.
•     Consulting experience in a technical environment.
•     People management experience.
•     Experience in Process Re-engineering.

Training:

•     Process documentation tool.
•     Leadership development programmes.

Qualification
B.Sc