Savings Mobilization Officer at IBILE Microfinance Bank Limited

Job Objective

• To ensure that all staff, particularly operations staff diligently comply with the operational risk guidelines, policies and procedures to mitigate the bank’s risk exposure. This is largely achieved as they coordinate the activities of the regional monitoring teams

Essential Duties and Responsibilities

• Cross sells all the savings accounts accordingly and other alternative delivery channel products as applicable, such as, Access Cards, Money Transfer, Mobile Money, etc. against given targets on specific assigned operational areas.
• Suggests specific or particular savings promotion activities according to the specifics of the area and prepares the action plan in the branch level.
• Supports team in the market drive activities, leads the team and guaranties the follow up process for opening accounts to the potential customers identified during the field event.
• Open clients account and comply with the statutory documentation requirements for Know Your Client (KYC) per Bank policy.
• Must have excellent product knowledge of IBILE products and other competitors in the market and responsible to stay updated with product features and provide a transparent information to the potential customer.
• Follows up and makes sure that the accounts activated by the bank do not fall into dormancy.
• Reports and provides feedback to the Head, Business Development.
• Work with Head of Department to create and present specialized business proposals and scheduling meetings with institutions and businesses.
• Responsible for ensuring adequate brochures and savings promotional materials at the branches;
• Manage, monitor and report on IBILE’s various delivery channels as distinct business units, focusing on profitability, risk management and performance across key outreach, efficiency and customer satisfaction indicators.
• Supervise the agency network to ensure compliance with subsidiary standards, quality customer service, and mitigation of potential reputational risk.
• Establish and monitor servicing relationships with internal and external parties, including back and front office staff, agents, networks, and other service providers.
• Effectively and professionally represent IBILE’s delivery channels initiatives, especially when dealing with external stakeholders or third parties.
• Ensure that financial viability and a positive customer experience are achieved for implemented delivery channels.
• Any other responsibilities required by the Head of Department in line with Ibile policies.

Qualification

• HND or B.Sc in any Business or Social Sciences discipline.
• Minimum of 3 years relevant work experience in same capacity as position above.