Front Office Supervisor at Bradfield Consulting

Job Description:

•     Our Front Office Supervisor will be expected to perform any of the following tasks:
•     Guest Service
•     Maintains guest service as the driving philosophy of the hotel
•     Personally demonstrates a commitment to guest services in responding promptly to guest needs
•     Is committed to making every guest satisfied
•     Ensures all hotel staff, including new hires, knows all components of guest services and are trained to meet standards
•     Develops added value customer service programs
•     Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
•     Meets or exceeds hotel guest satisfaction measures
•     Ensures hotel standards and services contribute to the delivery of consistent guest service

Front Desk Management

•     Acts as manager on duty for hotel and manages front desk operations.
•     Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
•     Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
•     Produce accurate financial reports on time.
• Experience Required:

HND/B.SC HOSPITAL MGT with Over 3-5 years experience in a similar position.