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  • Posted: Oct 18, 2019
    Deadline: Not specified
  • Zuriel Consulting is an emerging consulting and professional services company located in Lagos Nigeria. We are dedicated to providing our clients with the best possible Legal Services, Book Keep and Accounting Service including Auditing, consultancy services, and bussiness support. We recognize that many companies, require one stop to provide all their bu...
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    Business Operations Lead

    Job description

    The  Business Operations Lead shall be responsible for the management of the day to day running of the core business operations, including Lending, Product Development, Marketing, Policy Development, and Application of Internal Controls. He/She will ensure that the Company is competitive and that outreach and profitability performance targets are met. 

    The Business Operations Lead is responsible for ensuring that core business personnel are adequately trained and operate at a high standard of technical competency. He/she shall ensure that the company implements responsible lending and borrowing practices while complying with industrial standards and regulations. 

    As a member of the Management Team, He/She shares responsibility for monitoring the overall performance and activities of the company and participates in making decisions on strategic issues.

    1.1.            Essential Duties and Responsibilities  

    • Guides and directs management in the development, production, promotion, and financial aspects of the organization's products and services.
    • Directs the preparation of short-term and long-range plans and budgets based on broad organizational goals and growth objectives.
    • Oversees the activities of the Company and implement the organization’s policies.
    • Implements programs that meet organizational goals and objectives.
    • Creates the structure and processes necessary to manage the organization's current activities and its projected growth.
    • Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession.
    • Develops and installs procedures and controls to promote communication and adequate information flow within the organization.
    • Supervises the design of hardware and software systems to assist in the smooth and efficient flow of information.
    • Establishes operating policies consistent with the chief executive officers’ broad policies and objectives and ensures their execution.
    • Evaluates the results of overall operations regularly and systematically and reports these results to the Chief executive officer.
    • Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
    • Ensures that all organization activities and operations are carried out in compliance with regulations and laws governing business operations.
    • Develop, modify, and implement credit and savings products. 

    1.2      Supervisory Responsibilities:

    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, ensuring that an accurate database of employees is kept; promptly hire, supervise, train credit and savings related staff.

    1.3.     Skills and Requirements

    • Problem Solving -  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Ability to reach logical conclusions even when dealing with emotional topics; Ability to make swift, balanced decisions in emergencies when rapid responses are required.  
    • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Delegation - Delegates work assignments; Matches the responsibility to competent employees; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
    • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition as at when due.
    • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
    • Managing People -  Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinate’s activities; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
    • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    • 5-year experience in comparable positions in terms of responsibility in Commercial Banking or Microfinance Bank in an operations line management role. 
    • Experience in credit origination and credit risk assessment, business experience in (a) Micro Lending, (b) Small Enterprise Lending.
    • Excellent organizational, planning, analytical and problem-solving skills.
    • High level of customer service and a strong willingness to work in the field.
    • Strong business management and negotiation skills.
    • Experience managing and motivating staff.
    • Excellent interpersonal, communication and training skills.
    • Excellent technical report writing skills and computer literacy.
    • Adaptability to challenging environments, country or regional experience is a plus.

    Language Skills

    Fluency in English and local language(s) required.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.
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