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  • Posted: Oct 11, 2019
    Deadline: Oct 15, 2019
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    In keeping with our Mission and the Needs of Clients, our Information and Communication Technology Consulting expertise cuts across several ICT disciplines. The services required very often involve Bespoke Solutions, Our Products, Services, Sales, Support and Training; while some assignments require attainment of specific outcomes and delivery timelines and ...
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    Customer Support Manager

    Locations: Abuja, Akure-Ondo, Ibadan-Oyo, Lagos, Port Harcourt-Rivers
    Job Type: Full Time

    Job Description

    • Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers.
    • Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
    • Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.
    • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
    • Support the team in the implementation of special projects for the client.
    • Coordinate with clients to ensure services are provided per agreed terms.

    Job Specification

    • BSc/HND in any Social Science field with Customer Service Certification.
    • 8+ years Client Relationship or related experience while being professional and Customer focused.
    • 5+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (Microsoft Office and CRM applications)
    • Active listener, articulate speaker, and adaptable to client peculiarity
    • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.

    Method of Application

    Interested and qualified? Go to Newage Solutions and Technologies Limited on newage.ng to apply

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