Customer Support Manager at Newage Solutions and Technologies Limited

Locations: Abuja, Akure-Ondo, Ibadan-Oyo, Lagos, Port Harcourt-Rivers
Job Type: Full Time

Job Description

• Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers.
• Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
• Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support the team in the implementation of special projects for the client.
• Coordinate with clients to ensure services are provided per agreed terms.

Job Specification

• BSc/HND in any Social Science field with Customer Service Certification.
• 8+ years Client Relationship or related experience while being professional and Customer focused.
• 5+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (Microsoft Office and CRM applications)
• Active listener, articulate speaker, and adaptable to client peculiarity
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.