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  • Posted: Oct 9, 2019
    Deadline: Not specified
  • Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
    Read more about this company

    Deputy General Manager, Operation

    Job Description

    • The candidate will manage the company’s business activities as well as overseeing general operations in all locations within the country.

    Responsibilities and Duties

    • Reports and making presentations as applicable
    • Ensure that financial targets are achieved or exceeded
    • Oversee the implementation of Information Provide effective operational management by planning, supervising and managing operational tasks in all locations working with direct reports.
    • Formulate business strategy & processes with other EXCOMS and design policies that align with the Company’s overall business and operational strategy.
    • Ensuring exceptional customer experience & satisfaction across all sites by coordinating customer service operations and exploring ways to ensuring Customer retention.
    • Coordinate and oversee procurement & supplies across various locations
    • Oversee and manage operational costs & expenses through effective management of resources and support the business to optimise costs & benefits
    • Implement, monitor, maintain and continually improve the quality of service by establishing and enforcing organization standards & total quality management
    • Mentor and motivate teams to achieve productivity and engagement
    • Develop new line of products and identify new opportunities for business growth & operational efficiency
    • Generate Management technology solutions in the business
    • Ensure legal & statutory compliance as may be applicable to the business
    • Report on operational performance & suggest improvements.


    • First degree in any relevant Social Science and or Business Management discipline
    • Understanding of finance, accounts and budgeting
    • Proven and substantial previous operational experience in a retail or food & beverages chains
    • Minimum of 12-15 years management or relevant leadership experience
    • Relevant professional qualification is an added advantage
    • Minimum of 5 direct line reports in previous roles
    • Self-motivated & result driven 
    • Proven and hands on operational experience as Heads of Operations, Operations Direction/Manager etc
    • Willingness to Travel at short notice
    • Strong leadership qualities and organizational ability
    • Good knowledge & familiarity of all business functions e.g. HR, Finance, Supply chain, IT
    • Excellent communication skills
    • Strong work ethic  
    • Meticulous attention to detail
    • Use of Power Point, Word & Excel are essential
    • Experience with implementing IT systems.

    Method of Application

    Interested and qualified? Go to Alan & Grant on to apply
  • Send your application

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