Operations Support Officer at 3Line Card Management Limited

Description of Job Duties

• Engage in Cardholder (customer) record creation and Card Delivery process on CMS
• Provide administrative support for the card operations
• Maintain and Monitor Cards/Pos Terminals Stock in vault
• Perform support for cards mailer printing and mailing service
• Provide effective training & technical support to merchants on POS operations
• Engage in Operations support, receiving complaints from customers and providing effective resolution in a timely manner.
• Provide support to our payment gateway from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity.
• Investigate and analyze card transactions failure experienced by customers on ATM, POS ,VAS and proffer solution
• Provide support for transaction settlement and reconciliation

Experience Requirements and Skills (in details)

• Excellent use of Ms office Applications such as CorelDRAW Graphics Suite, Microsoft Excel and Microsoft word
• Good verbal and written communication skills
• Ability to remain calm under pressure, Logical, Analytical, Integrity, Organized, Accurate and pays attention to details
• Ability to work under pressure, grappling with multiple tasks
• Knowledge and ability to analyze the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.
• Ability to convey factual information clearly and accurately
• Customer service oriented and Self-Motivated