Customer Service Representative at RapidSecure Guard Limited

Description:

Do you have the ability to provide excellent Customer service to all clients?

Are you willing to respond to emergency notifications and external and internal calls?

If you have the Passion for customer relations you are just what we are looking for

Responsibilities

The CSR will report to Customer Service Manager

Core duties include:

• Responding to emergencies' notification
• Receiving external and internal calls
• Booking of servicing for client's Alarm systems
• Monitoring and treating alerts received from the Alarm System
• Coordinating  patrol
• Coordinating servicing of Alarm systems
• Monitoring Guards over the night time

Candidate Requirements

• Female and Single (male or married applicants will not be considered)
• Minimum qualification: BSc or BA degree
• Customer service Experience: 1  3 years (added advantage)
• Good communication skills
• Excellent in the English language both oral and written
•  Fluent in the Hausa language (added advantage)
• Good computer skills.
• Confidentiality and high ethical standards
• Smart, confident, energetic, enthusiastic and
• Aptitude to work long hours
• Strong relationship management skills
• Resident of Abuja (none Abuja residents will not be entertained)
• Open to shifts patterns especially night shifts, inclusive of weekends(Saturdays and Sundays)