Business Analyst at Seamfix

Role Summary

• The Business Analyst will be a part of the team responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.

Responsibilities

• Gathering of user requirements.
• Elicitation and documentation of user requirements.
• Draw up detailed process flows, sequence diagrams, use cases etc.
• Prepare quality mockups and prototypes.
• Provide requirement clarification to technical team (Developers etc.)
• Conduct user/customer feedback surveys.
• Analyze feedback from customers and draw proper insights on new product improvements.
• Validate and ensure that client’s requirement is met by testing delivered product against what was requested.
• Analyze and break down client’s requirement clearly for technical team.
• Validate customer’s and product requirement/needs by carrying out research.
• Interact with Technical team (developers etc.) to ensure the system is properly implemented.
• Work in collaboration with UX team to ensure product or requirement is user-friendly and intuitive.
• Review content to be put on the product to ensure they easily understood.
• Recommend and suggest process improvements.
• Thoroughly analyze and dissect gathered requirements in proper details and possibly recommend other approaches or ways of improvement.
• Manage scrum teams.
• Breakdown user stories with clear Definition of Done and Acceptance Criteria.
• Drive and hold Agile activities meeting; Stand-ups, Product Backlog Refinement, Sprint Planning, Retrospective and Sprint Review.
• Coordinate release/deployment planning meetings.
• Collate and share sprint reports with seniors.
• Ensure scrum team adheres to Agile Principles.
• Prepare and update product materials (system documentation, user manuals etc.)  for training and knowledge base update.
• Provide training on products to the product users or customers.
• Work with the business and market research teams to identify opportunities for improvement in business operations and processes.
• Follow up to ensure problems or issues raised by clients are resolved.

Requirements

• A First Class or Second Class upper degree in a reputable university.
• 3 - 5 years experience.
• CBAA, CBAP, ITIL is a plus.
• Previous experience in Business /Systems Analysis or Quality Assurance.
• High-Level understanding of the Software Development LifeCycle (SDLC).
• Good understanding working with the Agile Methodology.
• Proven experience in eliciting requirements and testing.
• Experience in analyzing data or existing processes to draw business relevant conclusions.
• Good understanding and ability to work on UML Diagrams.
• Ability to work with Prototyping tools; Balsamiq, Proto.io, AI, Adobe XD etc.
• Ability to work with Microsoft Visio, Lucidchart or any other similar tool to design the diagrams; Process Flows, Sequence Diagrams, Use Cases Diagrams, Product RoadMaps, Architectural Diagrams, Component Diagrams etc.
• Requirement Prioritization skills.
• Possess some technical knowledge on software development; understanding system integrations, client/server architectures etc.
• Ability to work with Word, Excel, PowerPoint.
• Ability to work with task management tool; JIRA.

Essential Competencies & Attributes:

• Excellence driven
• Strong ownership mind-set
• Leadership tendencies
• Agile problem solving
• Impeccable integrity
• Critical thinking capabilities
• Dynamic and active
• Result oriented
• Possess a can-do mind-set