Debt Collection Supervisor at ACCION Microfinance Bank

Loactions: Delta, Oyo, Anambra, Abia, Uyo-Akwa Ibom, Ondo & Rivers
Job Responsibilities

• Supervision of staff, including mentoring, training and reviews
• Identification of areas for improving processes, implementing best practices and metrics to track performance management
• Negotiating and following up on payment arrangements or finding missing clients or tracking down missing client information
• Analyzing delinquent accounts and preparing report on highest risk accounts including recommendations for resolution
• Interacting with customers to obtain additional credit information to support credit lines
• Reconciling transactions and balances to maintain accurate accounts
• Maintaining bad debt and bad debt recovery records
• Monitoring receivables and collections and providing updates of receivables and providing appropriate reporting procedures
• providing regular updates of receivables to management
• Negotiating payment programs with delinquent customers
• Identifying accounts requiring collection agency or legal action and coordinating collections with third party contractors
• Monitoring violations of credit policies, providing analysis, conclusion and recommendations, present findings to supervisors and suggesting actions/penalties to be taken when appropriate.

Qualification & Experiences

• B.Sc/BA/HND in Social Sciences, Business, Banking, Finance, Marketing or any other numeric course.
• Detailed knowledge of required documentation and a thorough knowledge of Lien Laws that govern the transactional relationship between the Customer and the Company
• Minimum of 4 years' experience in debt recovery

Required Knowledge:

• Good Knowledge of debt and recovery management
• Good knowledge of Credit administration
• Interpersonal Skills
• Numerical and well organized
• Strong leadership and people management skills
• Strong analytical skills, ability to conduct credit analysis and strategically analyze financials
• Excellent communication skills, ability to present financial information effectively
• Understanding of financial and debt analysis
• Knowledge of micro, small and medium enterprise market