SME Account Officer at Ntel Nigeria

Role Purpose

• To grow ntel revenues through the acquisition of high value customers from SMEs, Corporate and public organizations in assigned sectors/territory/region.

Key Role Responsibilities

• Achieve customer acquisition, revenue, ARPU and retention target
• Acquire High Value subscribers from corporate, public, SME organizations and HNIs within allocated sector/regions
• Discover and pursue new sales prospects and maintain customer satisfaction.
• Promote ntel customer value propositions to the target customers through effective engagements and ensuring product availability within the consumer reach
• Build a rich pipeline of customers (Corporate, Public, SME and HNIs and ensure month-on-month growth of customer acquisitions, revenue & retention)
• Ensure resolution of all customer complaints within approved SLAs and manage monthly churn
• Ensure prompt weekly report of performance market intelligence and competitions activities
• Build a prospect pipeline and follow up to convert prospects to ntel customers.
• Execute sales plan in alignment to ntel’s business revenue and customer acquisition objectives.

Minimum Requirements
Education:

• First degree in Business Administration/Marketing or any relevant field.
• MBA or Masters in a related field is desirable

Experience:

• 4 years’ experience including:
  • 2 years in external field marketing and sales.
• Proficient in the use of relevant Microsoft office packages

Professional Certification:

• Relevant Professional qualification from a recognized Body is an advantage

Competencies
Knowledge:

• Knowledge of the product and competitive environment
• Sales and Marketing management.
• Detailed understanding of the Telecommunication business
• Customer management

Skills / Physical Competencies:

• Communication skills
• Presentation Skills
• Problem Solving skills
• Analytical skills
• Results Driven
• Attention to detail
• Strong numerical skills
• Strong negotiation skills
• Account management skills
• Networking skills
• Interpersonal skills

Behavioral Competencies:

• Customer/Client Focus.
• Integrity
• Confidence
• Team player
• Courteous
• Resilience
• Adaptable
• Sound judgement and initiative

Quality / Technical Competencies:

• Computer and Information Technology Appreciation