Case Management Supervisor at Center for Community and Health Development International (CHAD INT'L)

Job Type: Contract
Job Duration: 9 months

Closing Date: 18th July 2019

Key Responsibilities

• Contribute to establishing a case management system
• Manage a team of 12 Child Protection Case Workers;
• Supporting the Case Workers to identify children who should be provided with case management services according to an agreed criterion;
• Supporting the Case Workers to develop appropriate and realistic case plans for children with different needs and providing approval for case plans;
• Supporting the Case Workers to provide appropriate case management services to children;
• Supporting the Case Workers to provide referrals and follow-up for children with external service-providers, sharing case information as appropriate;
• Entering case management data into the Child Protection Information Management System (CPIMS);
• Signing off on the closure of case plans;
• Ensuring appropriate child safeguarding and accountability mechanisms are in place and working effectively;
• Pre-identify alternative care arrangements for unaccompanied and separated children;
• Conduct daily field visits to beneficiaries in camps, Informal Settlements and households in Ngala, Bama, Banki, Dikwa, Damboa and Mafa.
• Support team-building and professional development of staff, including through regular performance appraisals;
• Support the development of referral pathways for children requiring external services.
• Maintain and develop cooperative working relationships with relevant service providers (national and international), community centers and organizations, governmental institutions, etc.;
• Contribute in writing evaluative and periodic progress reports on case management component of the project;
• Other duties as assigned by the supervisor.

Performance Indicators

• Efficiently deliver on the commitments
• Cost effective suggestions yet maintaining quality
• Organised and has attention to detail
• Deliver agreed results/outputs without reminders
• Seek continuous self-development
• Pro-active attitude
• Demonstrate willingness to try and learn
• Respect confidentiality.

Education and Experience

• Degree in Social Work, Psychology or other related field (preferably Master’s Degree);
• 2 years’ relevant experience on Child Protection in emergencies;
• At least 1-year specific social work or case management work experience with children;
• Previous experience in a similar position with international or national organizations or government authorities;
• Knowledge of Child Protection standards and procedures;
• Demonstrated ability to manage a team and work under pressure;
• Demonstrated respect of work and humanitarian ethics;
• Good problem solving skills and ability to work independently;
• Strong organizational, interpersonal and communication skills;
• Good Computer literacy, primarily Excel and Word;
• Fluent in written and spoken Arabic and English;

Qualities:

• Team player
• Friendly and good sense of humour
• Ability to work with minimal supervision
• Able to work in a small, dynamic organisation with limited resources
• Creative and innovative
• Commitment to War Child’s aims, values and mission
• Networking and influencing skills
• Report writing skills
• Ability to maintain effective working relationships with all levels of staff
• Community facilitation skills.