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  • Posted: Jul 8, 2019
    Deadline: Jul 12, 2019
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    Established in 2007, Accion Microfinance Bank has a mission, "To economically empower micro-entrepreneurs and low-income earners by providing financial services in a sustainable, ethical and profitable manner.” The bank has an extensive branch network where customers have easy access to various products and services that include savings, loans, micro-i...
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    Branch Agent Supervisor

    Locations: Abuja and Akwa Ibom
    Job Type: Full Time

    Job Responsibilities

    • Facilitates selection and recruitment of Agents in assigned area of operation
    • Liquidity management ? making sure the Agents meet clients? cash requirements and that all cash is banked on time
    • Monitor Agents compliance to ACCION operational policies and procedures to minimize potential fraud risks.
    • Manage the needs of 3rd party agent and customer recruiters & ease Admin bottlenecks
    • Train Agents on how to use the implemented system (using his/her own handset)
    • Distribute all branding and marketing collateral issues for assigned Agents
    • Assist with promotional events at Agent level as and when organized by the bank
    • Monitoring & coaching Agents on customer service excellence
    • Handling complains (from both Agents & customers)
    • Resolving and / relaying any technology challenges to immediate reports
    • Ensure targets on account opening and client usage of agent are met
    • Ensure that 17% of branch customers are served by the agents
    • Any other duties as assigned by the HBO and branch management

    Qualification & Experiences

    • Minimum of OND or Related Qualification in Banking and Finance, Business Studies, Accounting or related discipline
    • 3 years of experience in a financial institution, selling financial services to the mass market. Ability to write reports, present data & enunciate clearly

    Key Performance:

    • Intense Passion for Sales and Technology
    • Ability to monitor any Agent-related development in assigned area and present feedback to management
    • Hardworking and being comfortable with outdoor activities
    • Good writing and presentation skills
    • Good communication, analytical and interpersonal skills
    • Computer literacy, including PowerPoint presentation ability
    • Good Account Relationship Management skills

    Required Knowledge:

    • Possession of experience in Banking, and a thorough understanding of Microfinance Banking and accounting practices

    Method of Application

    Applicants should send their Applications to: ecommercejobs2016@gmail.com using the Job Title as subject of the email.

    Interested and qualified? Go to ACCION Microfinance Bank on www.accionmfb.com to apply

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