Head of Retail Operation at Montaigne Place

Job Grade: Manager
Functionally reports into: National Sales Manager- Retail
Administratively reports to: National Sales Manager- Retail

Job Objective(s)

• Primarily responsible for leading and managing the entire company owned-retail organization
• A key role in establishing and implementing a standard retail based outlet management system that ensures all the company owned retail outlets work together as one cohesive chain to drive set targets for product and services emphasis and determined periodically by the retail business leadership team.
• Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicators on a rolling basis.

Duties & Responsibilities

• Will be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
• Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan" to cover all of the company’s own-retail outlets year-round
• Will deliver on sales revenue achievement, volume, share; as represented by the Merchandising, Assortment, Pricing and Shelving (MAPS) goals
• Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
• Establish a unified selling methodology across all our stores and for our products.
• Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outlets
• Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
• Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.
• Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.

Key Performance Indicators

• Retail Space Capacity Utilization rate
• Retail Sales as a Percentage of Total Sales
• Online Sales as a Percentage of Total Sales
• Average Order Value
• Units/door/week sold per own-retail outlet
• % Sales order change per outlet, weekly/monthly/Quarterly
• Weeks of inventory on hand per retail outlet
• Weeks of inventory on hand per retail outlet
• Product returns by retail window
• Retailer ROI and trade-spend
• Commission/Rebate Pay-outs to Trade
• Out of stock percentage
• Training delivered to Store Managers
• % Skills development plan executed for each store team
• % of Customers Master Data Accuracy, as captured in Loyalty system
• Performance Management Ratings Completed
• Product knowledge of outlet staff & operatives
• Standard sales procedure across all outlets.
• # of new Loyalty scheme members acquisition
• # of active loyalty card holdersInventory Turns
• Conversion rate of email generated online traffic
• Marketing spend
• Volume of outlet visitor walk-throughs
• Sales Conversion rate per outlets
• % Outlet compliance with Health & Safety Standards
• % Outlet compliance with aesthetics & ambiance standards
• Degree of corporate-wide retail team employee engagement
• % of Stock out on fast moving inventory
• Time-to-restock for heavy traffic outlets
• Time-to-redistribute from low traffic outlets to heavy traffic outlets
• % Inventory/merchandise Theft/Pilferage reporting & remediation
• Net Promoter Scores (for store visit experience tracking)
• # of In-Store Promotions planned versus completed
• Logistics costs to revenue ratio
• Store Technology Uptime
• Time-to-resolution for store support requests

Minimum Education Qualifications

• Master's Degree

Required Experience:

• 7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
• Candidate should have experience with P&L, budgeting and forecasting,
• Proven team leadership skills
• Ability to manage client expectations either personally or through a team.

Required Competency:

• Organizing Skills.
• Customer/Client Focus.
• Business Acumen.
• Results Driven.
• Communication Proficiency.
• Results Driven.
• Initiative. Technical Capacity.
• Performance Management.
• Leadership.
• Problem Solving/Analysis.
• Presentation Skills.
• Teamwork Orientation.