Assistant Front Office Manager at Ibis

Key Accountabilities

• Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
• Coach and counsel employees to reflect Ibis Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Handle escalated guest complaints and provide a rapid solution
• Ensure that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
• Ensure the proper application of internal audit procedures
• Carry out annual performance appraisals for team members and set targets
• Help employees improve their skills and provide support for career development
• Set up the hotel's pricing policy in conjunction with the Country Sales Manager
• Set the daily occupancy and average room rate targets for the team
• Ensure the brand and/or Group's loyalty programme is promoted to guests
• Apply and ensure the application of the hotel's HSE policies (in case of fire etc.)

Key Skills, Experience & Qualification

• A degree in Hospitality Management is an added advantage.
• Applicants must possess a minimum 6 years experience in the hospitality industry, in which 3 years must have been spent working as a front office Supervisor.
• An extensive knowledge and experience with the use of Opera version 5.0 PMS
• Service oriented style with great professional presentations skills
• Must have excellent organizational, interpersonal and administrative skills
• Must be proficient in Microsoft Word and Excel
• Must possess the following strengths: high energy, entrepreneurial spirit, leadership qualities, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line