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  • Front Office Supervisor at Amber Residence Limited

  • Posted on: 3 June, 2019 Deadline: 10 June, 2019
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  • Amber Residence situated in the Highbrow area of GRA Ikeja, Lagos is an ideal place for holiday and business travelers who are wishing for a serene and quiet environment. It offers access to a wide range of attractions and facilities, providing guests with comfort and convenience.

    Front Office Supervisor

     


    Responsibilities

    • Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
    • Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
    • Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
    • Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
    • Review guest special requests and ensure they are met or exceeded.
    • Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
    • Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
    • Assist in the administration and management of the Front Office, including but not limited to scheduling.
    • Ensure that the Department adheres to company’s policies, procedures and standards as specified in the company’s Standards and Operation Manual (SOP).
    • Assist in providing staff with ongoing coaching, training and development.
    • Coordinate Residence emergency procedures within the scope of defined plans.
    • Engage in the preparation and rendition of returns, reports and other assignments as required by Management.

    Qualifications and Requirements

    • The successful candidate must have at least three years Front Office agent experience that must include handling of large group arrivals.
    • The successful candidate must have excellent command of the English language is essential, both written and verbal.
    • The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
    • The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
    • The successful candidate must be able to work under pressure and stressful situation.
    • The successful candidate should be person that pays attention to details and have excellent organizational skills.
    • The successful candidate should be able to work with little supervision and must be self motivated.
    • The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
    • The successful candidate must have at least a University degree in any related discipline.
    • Required Experience: 5 - 7 years

    Method of Application

    Interested and qualified candidates should forward their Resumes & Application Letters to: careers@amberresidenceng.com Using the "Job Title" as the subject of the mail.

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