Sales Officer at Ashton & Dave Travels

Responsibilities

• Prospecting, qualifying, developing and closing sales opportunities within and outside the country (borderless marketing)
• Forecasting and tracking of sales opportunities.
• Achieving sales targets.
• Understanding industry trends, product capabilities and customer requirements
• Establish Executive level, long term customer relationship for future cross - sell and up - sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
• Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service Schedule and follow through on calls with leads and current sub – agents
• Answer all lead and sub - agent questions accurately
• Prioritize and/or escalate lead and sub - agents questions as needed
• Promote specific products as directed by Management
• Inform leads and sub - agents on current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend customer lifetime value
• Develop strategies for more effective sales, both individually and as part of a team
• Source and work customer referrals (Corporates/Sub-agents/Individuals)
• Track all appointments, sales, complaints, status reports, etc. thoroughly for Management review
• Meet and/or exceed monthly and quarterly sales targets
• Provide daily sales Report
• Provide daily customer feedback form,
• Provide weekly Report

Qualification

• Minimum of OND in any approved Polytechnic and course.
• B.Sc/BA/HND with either NYSC Certificate of Completion or Exception will be an added advantage.
• Three years of Sales experience in the Travel and Tours industry is critical.
• Experience in Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, Powerpoint and Excel.
• Experience in Sales and Marketing, and closing deals.
• Outstanding passion for customer service and hospitality
• Proven experience in working with teams
• Must have passion for Travels
• IATA Certification would be an added advantage.

Remuneration
Very attractive and negotiable