Quality Control & Performance Manager at Alan & Grant

Job Summary

• The Quality Control and Performance Manager will work with other staff to establish procedures and quality standards and to monitor these against agreed performance target.

Job Duties & Responsibilities

• Lead and direct all quality control activities for the hospital including patient care and relations, compliance, risk management and safety, performance improvement, and infection control.
• Develops strategic plans and policies for improved quality throughout the hospital and works with top management to ensure compliance with regulatory agencies.
• Establish quality standards and performance improvement program for all departments and staff within the functional area
• Assess customer requirements, setting customer service standards and ensuring that these are met
• Ensures customer service orientation both internally and externally
• Prepare management and technical reports and customers’ charters
• Act as a catalyst for change and improvement in performance and quality
• Develop a performance management framework that would support the value and strategic goal of the organization.
• Set performance target plans for individual employee and teams respectively
• Monitor ongoing performance and give feedback to employee
• Review and evaluate performance appraisal and recommend adequate training needs
• Develop a performance outcome frame work that would include coaching and monitoring of employee
• Develop a reward and recognition system for high flyer.

Requirements

• Bachelor's Degree in related field
• Minimum five (5) years of directly related experience in quality monitoring and performance improvement, or similar quality field in Health Sector.
• Minimum three (3) years of supervisory experience.
• Knowledge of Government Legislations and policies.
• Computer proficiency and familiarity with database management programmes and commonly used packages like MS Word, Excel, PowerPoint etc.
• Must be result oriented
• Experience in conducting trainings on Customer Service and Process adherence.
• Experience in Medical Accreditation Processes is an added advantage.