Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
The Quality Control and Performance Manager will work with other staff to establish procedures and quality standards and to monitor these against agreed performance target.
Job Duties & Responsibilities
Lead and direct all quality control activities for the hospital including patient care and relations, compliance, risk management and safety, performance improvement, and infection control.
Develops strategic plans and policies for improved quality throughout the hospital and works with top management to ensure compliance with regulatory agencies.
Establish quality standards and performance improvement program for all departments and staff within the functional area
Assess customer requirements, setting customer service standards and ensuring that these are met
Ensures customer service orientation both internally and externally
Prepare management and technical reports and customers’ charters
Act as a catalyst for change and improvement in performance and quality
Develop a performance management framework that would support the value and strategic goal of the organization.
Set performance target plans for individual employee and teams respectively
Monitor ongoing performance and give feedback to employee
Review and evaluate performance appraisal and recommend adequate training needs
Develop a performance outcome frame work that would include coaching and monitoring of employee
Develop a reward and recognition system for high flyer.
Requirements
Bachelor's Degree in related field
Minimum five (5) years of directly related experience in quality monitoring and performance improvement, or similar quality field in Health Sector.
Minimum three (3) years of supervisory experience.
Knowledge of Government Legislations and policies.
Computer proficiency and familiarity with database management programmes and commonly used packages like MS Word, Excel, PowerPoint etc.
Must be result oriented
Experience in conducting trainings on Customer Service and Process adherence.
Experience in Medical Accreditation Processes is an added advantage.
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
Gmail
Yahoomail