Operations Officer at The Poverty Reduction and Rural Women Empowerment Initiative (PRRWEI)

Job Objective & Summary

• To ensure accurately and comprehensively prepared reports on daily transactions postings and to make reports available for management use as stipulated and required.

Responsibilities

• Ensure due diligence in accounts opening procedures
• Error-free and fraud-free posting of customers’ withdrawals and deposits
• Attend to customers’ inquiries across the counter.
• Cash and other transaction reconciliation
• Account opening and updating of customers’ account details on the database
• Perform related clerical duties as required.
• Maintains accurate computer and paper records required by the department of assignment
• Managing office petty cash and preparing cash count certificate
• Maintain appropriate interpersonal relationships with employees and customers.
• Maintenance and update of account openings and closure registers
• Maintenance of customer mandate update.
• Maintains customers confidence and protects bank operations by keeping information confidential.
• Complies with bank’s operations and security proceddures by participating in all dual control functions.
• Cross sells bank’s products by answering inquiries, informing customers of new services and product promotions.
• Statement of account rendition
• Contributes to team effort by accomplishing results as needed.
• Ensure effective call over of transactions
• Perform other duties and responsibilities as may be required by the Head of Operations.

Education/Qualification

• Bachelor's degree from a recognized academic institution in Accounting, Banking & Finance or related field.
• Minimum of Two (2) years relevant experience; working in a Banking or Microfinance bank setting
• Good knowledge of Microsoft office suite
• Basic Book Keeping and Accounting
• Treasury Management
• Relationship Management