Social Media/Customer Service Executive at Pivotage Consulting

RM/1129/CSE
Location: Lekki, Lagos
Type: Full Time
Reports to: CEO

Job Description

• Our client is looking to hire a Social Media/Customer Service Executive who has had cognate experience working as a customer care representative in a similar work environment and is familiar with the use of social media as well as taking and editing of pictures for social media presence.

Summary/Objective

• The Social media/Customer Service Executive oversees day to day running of the official social media account and customer service

Job Responsibilities

• Ensuring every pre-assigned sales target is met each month.
• Converting visitors into lifelong clients by being able to deliver timely follow-up, provide quality service, and ensure client satisfaction
• Representing and promote the organization’s products and services at events such as sales parties
• Conducting outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
• Planning, developing and implementing effective marketing communication campaigns.
• Using the full marketing mix for the company’s marketing communications
• Understanding the product and customer profile and write thorough specs for each.
• Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.
• Producing an accurate summary of total spend at the end of a marketing campaign.
• Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.
• Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
• Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• Candidate must be familiar with the use of all social media platforms
• Candidate must possess skills on picture taking and editing.
• Candidate must have cognate experience as a customer service representative
• Candidate must have functioning laptop and smart phone
• Candidate must have a B.Sc/HND in any related field
• Candidate must have minimum of 3 years as Customer Representative, with body of work to show for it.
• Candidate must be agile/willingness to work
• Candidate must reside around Lekki axis.

Job Competencies:

• Must be Polite
• Must be creative
• Must be able to use social media to create presence
• Must be presentable
• Must be a good team player with Interpersonal skills.
• Must be confident, have a dynamic personality
• Must have strong organizational skills to juggle multiple tasks
• Must be proactive and with strong attention to details
• Must have good communication skills (both written and oral).
• Must have the ability to work without supervision

Salary

• N50,000/month