Account/ Project Manager at Future Software Resources Ltd.

Job Descriptions

• We are looking for a fun, driven and focused Web Project Manager with extensive customer service experience to join our team.
• If you are looking for a challenging role with lots of customer interactions, then this role is for you.

Job Responsibilities
The below gives an overview of the Job Description:

• Implementing solution by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to clients’ concerns; coordinating requirements with clients and 3rd party providers.
• Ensuring that company website and other digital collateral are always up to date.
• Maintaining company CRM and mailing list and updating contents on company website
• Liaising with partners (hosting partners, content development partners, PR partners and any other partners involved in project delivery)
• Managing content updates and updates of customer websites and any other customer infrastructure on a periodic basis.
• Sourcing of images and any other audio-visual content for the client.
• Creating and following up on new leads from all channels
• Creating Proposals and Quotes based on filled client questionnaires or scope of work documents submitted by clients
• Developing lead generation workflow for new accounts
• Establishing and maintaining partnerships with brands that are aligned to our vision and mission.
• Developing a solid and trusting relationship between clients and Futuresoft
• Daily communication with clients via meetings, phone calls, Whatsapp chats or emails
• Relating issues to the Agency Account Manager or MD/CEO to ensure quick resolution of client complaints
• Anticipating account changes and improvements
• Managing communications between clients and internal team
• Managing account team assigned to each client
• Reminding clients of deliverables and ensuring project timelines are met
• Strategic planning to improve client results
• Creating strategies to maximize profit by up-selling or cross-selling
• Periodic reviews of strategy and tweaking and updating of strategies
• Presentation of strategy to Agency Account Manager or MD/CEO as well as to clients
• Content Plan Development
• Project Plan Development
• Keeping of Timesheet

Skills:

• Development Strategy, Negotiation, Customer Relationship Management, New leads, Project Management, Digital marketing, Tech-savvy, Timelines, New leads, Account Management.