Hotel Duty Supervisor/Manager at Fosad Consulting

Details:

• Check cleanliness of the Hotel Reception as well as public areas, including waiting area outside the reception and parking area.
• . Ensure that all staff are in correct uniform and have the correct appearance in line with company standards and uniform policy.
• Check on all reservations for the day of arriving guests. Preparing registration cards and ensuring that they are complete and information accurate ahead of guest arrival.
• Professional check in with guests ensuring that all relevant signatures and accompanying documentation is received. 
• Ensure that all monies received for booking have been received and are allocated correctly on the booking system for all guests arriving
• Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
• Handle guest complaints and other related problems and report on the Assistant Manager’s log book.
• Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
• Assist receptionists, switchboard operators and porters when they are busy.

2years Relevant Experience in the industry.