Front Desk Officer/Client Service Officer at Anadach Consulting

The Role

• The selected candidate will act as the first port of call for receiving clients, parcels and incoming calls.
• She will provide assistance in office management with the responsibilities of reception, secretarial duties and administrative support to enhance daily clinical operations.
• She will work collaboratively with the rest of the practice team to deliver high quality patient-centered care within the boundaries of her role to meet the needs of patients.

Key Roles and Responsibilities

• Receive patients and clients at the reception politely
• Responsible for all the activities regarding patients’ visit; patient's appointment, retrieval of existing patient's details and registration of new patients.
• Preparation of patients' bills and filling of appropriate forms.
• Write business letters and type medical reports
• Sending of HMO forms on daily basis to the doctors for diagnosis and
• verification and signature to ensure payment.
• Receive and route incoming and outgoing mails and courier packages as appropriate in a timely manner.
• Ensure the reception area portrays the clinic's quality standard and professional image at all times.
• Registration of issued drugs into the system,
• Preparation of clients' monthly invoice and monthly report.
• Patient's appointment and data management.
• Ensure high level of efficiency at the front desk office and client’s satisfaction.

Qualification and Experience

• A Bachelor’s Degree in a relevant field
• Minimum of 2 - 4 years’ experience in Front Desk, Secretarial or administrative functions

Required Skills and Competencies:

• Good writing, oral and communication skills
• Intelligent and innovative approach to resolving challenges
• Positive, enthusiastic and friendly disposition
• Ability to multitask with good attention to details
• Should be conversant with Microsoft Excel and Word
• Professional and pleasant telephone etiquette
• Exceptional client interaction and relationship management skills
• Strong interpersonal and organizational skills
• Accurate data management skills
• High level of integrity
• Ability to use Electronic Medical Record (EMR) or willingness to learn