Associate Director, Consumer Insights at Nielsen Company

Job ID: 36688
Location: Lagos, Nigeria
Job Type: Regular

Purpose of the Role

• Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve set financial objectives and other operational performance indicators.

Main Accountabilities

• Insightful business profile
• Business: Develop, Generate and nurture business
• Ensure that business KRAs - Revenue,
• Contribution Margin and OPE margins are adhered to and met
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain on-going relationships with the identified key persons within client organization

Requirements
Education:

• Bachelor's Degree/ MA in Psychology/Sociology/Philosophy/Social Anthropology or MBA in Marketing

Experience:

• 8-12 years of Deep research Experience across various sectors
• Strong client focus and pro activeness
• Excellent communication skills
• Ability to interpret, draw insights and develop actionable recommendations for marketing/R&D
• Robust and in depth knowledge of research techniques and methodologies

Knowledge and Skills Requirement:

• Ability to train and lead a team
• Influencing and Persuading.
• Strong customer service and interpersonal communication skills.
• Ability to analyze and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management, ability to multi-task and detail oriented.
• Displays maturity and creative problem solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyse and interpret financial information to ensure achievement of business targets and early identification of issues / crisis.