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  • Posted: Apr 24, 2019
    Deadline: Not specified
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    Your business depends on finding, understanding and connecting with your best customers. As the definitive source for what drives people to watch and buy, Nielsen can help you stay on top of trends and use key insights to grow your business-in the next town and across continents. We’ll help you stand out from the competition, differentiate your offerin...
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    Associate Director, Consumer Insights

    Job ID: 36688
    Location: Lagos, Nigeria
    Job Type: Regular

    Purpose of the Role

    • Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve set financial objectives and other operational performance indicators.

    Main Accountabilities

    • Insightful business profile
    • Business: Develop, Generate and nurture business
    • Ensure that business KRAs - Revenue,
    • Contribution Margin and OPE margins are adhered to and met
    • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
    • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
    • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
    • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
    • Identify and recommend enhanced and new services that answer clients' business needs
    • Build and maintain on-going relationships with the identified key persons within client organization

    Requirements
    Education:

    • Bachelor's Degree/ MA in Psychology/Sociology/Philosophy/Social Anthropology or MBA in Marketing

    Experience:

    • 8-12 years of Deep research Experience across various sectors
    • Strong client focus and pro activeness
    • Excellent communication skills
    • Ability to interpret, draw insights and develop actionable recommendations for marketing/R&D
    • Robust and in depth knowledge of research techniques and methodologies

    Knowledge and Skills Requirement:

    • Ability to train and lead a team
    • Influencing and Persuading.
    • Strong customer service and interpersonal communication skills.
    • Ability to analyze and interpret data in a challenging and insightful manner.
    • Strong and articulate verbal and written communication skills.
    • Efficient time management, ability to multi-task and detail oriented.
    • Displays maturity and creative problem solving skills in handling crises.
    • Recommend improvements in work processes within area of responsibility.
    • Analyse and interpret financial information to ensure achievement of business targets and early identification of issues / crisis.

    Method of Application

    Interested and qualified? Go to Nielsen Company on jobs.nielsen.com to apply

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