Customer Relations Executive at TheJobMag

Details:

Responsibilities:

• Give information about the features, quality, availability and benefits of products.
• Attract potential customers by answering product and services questions.
• Provide pricing and delivery information to customers.
• Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form.
• Develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge.
• Guide and inform customers on new products and charges for extras based on their request.
• Identify and develop problem solving methodologies to resolve customer issues.
• Ensure there is high credibility with strategic clients, through reliability and value contributed to their business.

Requirements:

• Minimum of B.SC, HND certification in a relevant field.
• Working knowledge of customer service principles & practices.
• Computer literacy.
• Possess excellent telephone etiquette