Account Manager: Qualitative Research at Kantar

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KEY OUTCOMES

• Accountable for key client sales targets (financial / Key Performance Indicators)
• Working with the qualitative head to run monthly reviews of client performance vs. QRF targets – and establishing proactive plan for growth
• Lead development of account strategy and communication to the team
• Has a deep understanding of the client business, industry, strategy and business issues
• Shares relevant industry information/trends with key stakeholders to keep them informed and connected with TNS
• Challenges strategic direction of client organization when appropriate
• Demonstrate research & marketing expertise to inspire clients and team
• Ensuring roles & responsibility for reviews are tasked at commissioning
• Prepare Precision Growth oriented winning proposals and provide insight and thought leadership for team member’s proposals
• Application (and development of) products/tools - design projects in line with Global Practice Area guidelines and maximizing utilization of Global Business Solutions
• Prepare and present Precision Growth client deliverables that deliver growth insights which are sense checked vs. business issues & research objectives
• Recruit, develop, and retain high quality people through succession planning and performance management
• Demonstrate excellence in technical and marketing expertise to inspire both clients and team members

CAPABILITIES STATEMENT

• Relevant tertiary education (B.Com / B. Bus Sci Marketing / relevant degree pref)
• 3-5 years’ experience at Manager or Consultant level in qualitative research role/s
• Confident sales/ negotiation/ persuasion skills
• High level of business/client understanding and insight
• Strong knowledge of marketing, research
• Clear, fair decision making ability
• Nurture/develop team members through coaching and performance management
• Recognize team and individual achievement
• Empowers others by instilling a sense of ownership