Feeder Manager (Comparable to Service Centre Manager) at Enugu Electricity Distribution Plc (EEDC)

Location: South Eastern Nigeria

The Job

• To ensure the supply of uninterrupted and quality power to consumers in his/her feeder, and to work towards maximization of revenue generation through effective management of service center staff, detecting and curbing energy theft in the area, fault clearing and recovery of billed revenue.

Specific Functions and Responsibilities

• Work towards reducing the ATC&C losses by effective detection and termination of energy theft. Effectively monitor and manage customer disconnections and re-connections by disconnection gangs to minimize theft and default cases.
• Certify prompt restoration of power equipment following breakdown in the system by undertaking the necessary preventive and corrective action in order to ensure such faults do not reoccur.
• Closely manage marketers and their billing cycle activities including but not limited to reading of meters, recording of data for bill generation; delivery of the bill and payment of the bill by the consumers.
• Monitor bill distribution to ensure timely bill delivery; to improve collections and company performance.
• Have demonstrable problem-solving skills and proven ability to resolve consumer complaints, improve customer satisfaction, and address customer concerns at consumer forums and meetings.

Qualifications and Experience

• Bachelor's degree or HND in Engineering, preferably with specialization in electrical/electronic engineering; BSc/BA/HND in Economics or Banking & Finance, or Business Administration; BSc/BA/HND in the Physical or Natural Sciences.
• 5 Years Postgraduate Experience - Knowledge of techniques & procedures for operation and maintenance of electrical equipment and tools; Knowledge of maintenance of service lines, switch gears, sub-station, trouble shooting, Knowledge of transformers and their maintenance and load reading for inlet and outlet of power, Knowledge of cables, testing and jointing of cables; Knowledge of meters, their installation, testing and sealing; experience in detection and prevention of energy theft; Knowledge of material specification and reconciliation procedures; Knowledge of safety procedure and compliance with same at work.