Customer Service (Ref: 347) at Global Profilers

Responsibilities
·         First point of professional contact when clients arrive
·         Handle Inbound and Outbound calls
·         Handle response to emails of clientele
·         Escalate specific calls to appropriate departments
·         Answer product related queries and prevent unnecessary escalation
·         Handle online chat interface between company and prospective/existing clientele
·         Execute other services that may be expected of a customer service representative

Qualification and Experience:
·         Minimum HND, a Bachelor degree is preferable
·         Completed NYSC Programme
·         1 year related experience (but not essential)
·         A cheerful disposition and can-do attitude
·         Ability to multi-task
·         An impressive command of written and verbal communication
·         Working knowledge of Microsoft Office Packages