Mental Health Operations Manager at Critical Recue International (CRI)

Person specification

Competency requirements

• Indicators
• Personal values
• Passionate about Mental Health
• Understands concept of wellbeing and promotes mental health wellbeing
• Commitment to own personal and team development

Education & Qualifications

• Bachelor’s degree in Psychology, Social Work, or Counselling and an MSc. in Clinical Psychology level or
• Should have an MBBS and should have completed a residency program in Psychiatry
• Certifications and knowledge in the use of psychological assessment tools and psychotherapy
• Ability to keep up with current trends of practice
• Must have completed the N.Y.S.C

Experience and abilities

• At least three years’ experience in developing and executing mental health services
• Knowledge of EAP and Psychometric testing
• Project management skills and experience Proven track record in leading on Projects within the mental health and wellness
• Ability to write high quality proposals and service reports
• Able to Establishes staff and provider schedules, allocation of staff, and assures effective patient care. Works with Administration to ensure
• Understands how to create and alter provider templates
• Able to orientate and rotate office staff through various office duties to ensure cross coverage in all job areas.
• Able to set departmental goals and monitor staff progress toward goals.
• Able to conduct and manage office staff meetings regularly.
• Able to ensure patient satisfaction surveys are distributed and results tallied and reported monthly.
• Able to ensurethat service provider templates are used appropriately.
• Able to administer HR policies and procedures and ensure staff compliance.
• Able to ensure staff meets deadlines on projects assigned i.e. annual training, health requirements.
• Experience of putting together viable budgets for mental health services
• Ability to lead and motivate a project team to get the best out of individuals
• Understanding of services for people with Mental Health issues.
• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
• Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
• Ability to monitor service operations
• Experience in training and research

Skills

• Strong interpersonal, oral and written skills
• Ability to critically evaluate business development opportunities
• Ability to plan workload considering conflicting priorities and deadlines
• Ability to work effectively to deadlines and support others to meet tight deadlines
• Excellent presentation skills
• Ability to use Microsoft Office Suite or equivalent to analyse data and prepare professional documents
• Managing others
• Experience of encouraging the development of staff at all levels
• Ability to encourage innovation and continuous improvement when managing projects
• Ability to coach and mentor team
• Managing relationships
• Encourages team working and skills sharing
• Encourages an open, positive and outward-looking culture by role modelling