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  • Posted: Feb 22, 2019
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Critical Rescue International (CRI) is Nigeria's first national advanced medical paramedic company. We are in business to manage medical emergencies wherever and whenever they occur in our area of operation. On hand to deliver our innovative services is a team of uniquely qualified international and local medial personnel. We operate a fleet of ambulances...
    Read more about this company


    Mental Health Operations Manager

    Person specification

    Competency requirements

    • Indicators
    • Personal values
    • Passionate about Mental Health
    • Understands concept of wellbeing and promotes mental health wellbeing
    • Commitment to own personal and team development

    Education & Qualifications

    • Bachelor’s degree in Psychology, Social Work, or Counselling and an MSc. in Clinical Psychology level or
    • Should have an MBBS and should have completed a residency program in Psychiatry
    • Certifications and knowledge in the use of psychological assessment tools and psychotherapy
    • Ability to keep up with current trends of practice
    • Must have completed the N.Y.S.C

    Experience and abilities

    • At least three years’ experience in developing and executing mental health services
    • Knowledge of EAP and Psychometric testing
    • Project management skills and experience Proven track record in leading on Projects within the mental health and wellness
    • Ability to write high quality proposals and service reports
    • Able to Establishes staff and provider schedules, allocation of staff, and assures effective patient care. Works with Administration to ensure
    • Understands how to create and alter provider templates
    • Able to orientate and rotate office staff through various office duties to ensure cross coverage in all job areas.
    • Able to set departmental goals and monitor staff progress toward goals.
    • Able to conduct and manage office staff meetings regularly.
    • Able to ensure patient satisfaction surveys are distributed and results tallied and reported monthly.
    • Able to ensurethat service provider templates are used appropriately.
    • Able to administer HR policies and procedures and ensure staff compliance.
    • Able to ensure staff meets deadlines on projects assigned i.e. annual training, health requirements.
    • Experience of putting together viable budgets for mental health services
    • Ability to lead and motivate a project team to get the best out of individuals
    • Understanding of services for people with Mental Health issues.
    • Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
    • Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
    • Ability to monitor service operations
    • Experience in training and research


    • Strong interpersonal, oral and written skills
    • Ability to critically evaluate business development opportunities
    • Ability to plan workload considering conflicting priorities and deadlines
    • Ability to work effectively to deadlines and support others to meet tight deadlines
    • Excellent presentation skills
    • Ability to use Microsoft Office Suite or equivalent to analyse data and prepare professional documents
    • Managing others
    • Experience of encouraging the development of staff at all levels
    • Ability to encourage innovation and continuous improvement when managing projects
    • Ability to coach and mentor team
    • Managing relationships
    • Encourages team working and skills sharing
    • Encourages an open, positive and outward-looking culture by role modelling

    Method of Application

    Applicants should send CVS to

    Send your application along with CV and copies of all supporting documents listed above merged into one pdf file

    Build your CV for free. Download in different templates.

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