Senior Manager, Charging, VAS and Financial Services at MTN Nigeria

Job Description

• Oversee and strategically direct the Design, planning and optimization of  IN/VAS, Support and Maintenance of IN  & VAS networks as well as development of innovative products/services
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Translate MTNN’s Business plan and subscriber growth assumptions into requirements for Intelligent Network, VAS network, service creation and applications development Design and plan cost efficient/least cost core, Intelligent and VAS networks to support MTNN rollout.
• Plan and monitor system planning budget in line with business plan and departmental goals and targets
• Develop strategies to ensure optimum capacity planning for Call attempts  and signalling traffic utilisation across IN/VAS nodes
• Maintain awareness of the latest technological and industry developments and act as subject matter expert regarding Intelligent & VAS  network design and capacity planning.
• Monitor international trends and business best practice in relation to specific product or technology.
• Oversee and direct the activities for architectural service design and integration of new and innovative products/services within MTN.
• Oversee the development of new products and services utilizing existing service layer features cutting across different functional systems e.g. CS 5.0, GPRS, SMS and  core node related to IN / VAS Planning
• Direct the Design and planning of  IN/VAS nodes to ensure effective capacity provisioning
• Create processes and procedures to effectively manage people, systems, processes and governance in line with IT policy.
• Participate in the selection of suitable technologies and negotiate/manage contracts with suppliers accordingly.
• Monitor and ensure that operational delivery of system outputs are met in line with OLAs and SLAs
• Develop solutions in line with SDLC process and General IT solution deployment standard such as eTOM/NGOSS and ITIL framework for Business System Solutions (BSS), Operational Systems Solutions (OSS), and effective and efficient Project Management framework.
• Manage contracts with suppliers/vendors, budget and participate in the selection & selection of suitable technologies.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the departmental team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition:

• Normal MTNN working conditions.

Experience & Training    
Education:

• First degree in Computer Science, Electrical/Electronics, Communications Engineering or related field

Experience:

• 9-17  years’ experience  which includes:
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in Core, IN and/or VAS planning/operations, software technology, contract negotiation, multi-vendor network operations, CAPEX and OPEX budget preparation and fixed network deployment.
• In depth knowledge in forecasting long term network growth and providing input to company business plan

Minimum Qualification

• BA, B.Arch, B.Eng, B.Tech, B.Sc or HND.