Team Lead, Operations Management & Stakeholder Engagement at Human Capacity Development Consultants (HCDC)

Reporting Line: Chief Executive Officer
Job Tenure: 3 years

Critical Deliverables
Regulatory Policy Management:

• Liaising with regulators and stakeholders (CBN, regulators, Banks etc.) for timely amendment of regulations impacting financial inclusion goals
• Creating framework between banks and CBN/other regulatory bodies and stakeholders
• Rate of achievement of required regulatory enhancements

Financial Literacy and Awareness Rollout:

• Supporting financial inclusion solution owners to build content, develop financial education outreach programs and roll out financial literacy campaign/programs in all regions across the country, starting with financially excluded regions
• Coordinating with existing stakeholders (CBN, Banks, Comns agency, etc.) to maximize impact of ongoing communication initiatives.
• Creating structured mechanism for engaging/informing the public on financial inclusion progress and latest developments
• Level of consumer awareness of financial inclusion services
• Percentage conversion of consumers reached

Product Development:

• Working with stakeholders to identify and designs products with a clear value proposition to drive financial inclusion uptake in Nigeria
• Monitoring product adoption and identify enhancement opportunities
• Conducting quarterly user experience assessment and need analysis to identify and aid design of products that will be relevant to target users
• Percentage of priority products launched

Monitoring and Controlling:

• Monitoring, tracking and communicating KPIs of financial inclusion program
• Conducting monitoring and evaluation of overall program milestones
• Conducting ongoing assessment of consumer awareness and perception
• Accurate and timely weekly/monthly reports on overall program metrics

Key Metrics
Regulatory Policy Management:

• Rate of achievement of required regulatory enhancements

Financial Literacy and Awareness Rollout:

• Level of consumer awareness of financial inclusion services
• Percentage conversion of consumers reached

Product Development:

• Percentage of priority products launched

Monitoring and Controlling:

• Accurate and timely weekly/monthly reports on overall program metrics.

Requirements

• Track record of successful regulator engagement
• Broad understanding or experience of financial services
• Track record with interfacing with multiple senior level stakeholders, and ability to influence them to action
• 5+ years’ experience managing large projects with multiple stakeholders
• Experience in team management and team leadership
• Experience in designing and deploying large scale communication campaign involving multiple stakeholders
• Track record in digital or financial services product development within specified time and project cost
• Minimum of a Bachelor's Degree
• Advanced Degree (MSc. or MBA) is an added advantage
• PMP, PRINCE 2 or other project management certification is a plus
• Effective communication skills – strong written/oral communication skills
• Proven ability to manage and interface with multiple stakeholders to achieve results
• Broad knowledge and understanding of digital financial services and consumer distribution

Attributes and Personality Traits:

• Result orientation
• Conscientiousness
• Problem solver
• Emotional intelligence
• Consensus building.