ADM Delivery Manager at Ericsson

Categories: Services Engineering

Job Summary

• The Application Development & Maintenance (ADM) Delivery Manager shall take ownership of the customer relationship responsible for ensuring the correct & proper delivery of Services as specified in the ADM contracts & frame agreement services.
• Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements.
• Contribute to P&L of the business dealing with single ADM contracts, frame agreement services.
• Seek & identify new opportunities.
• Make continuously cost efficiency.

Responsibilities & Tasks

• Secure contract fulfillment
• Service Management
• Quality Management
• Resource Management
• Procurement Management
• Support commercial roles in estimating time / cost for the customer offering.
• Technical and operative coordination of resources (> 10) or project management and services management with medium complexity (> 200k €,> 6 months).

Position Qualifications
Core Competences:

• Ericsson portfolio knowledge
• Communication skills
• Ericsson Knowledge
• Project Management skills
• Commercial Acumen & Skills
• English skills
• Negotiation & Argumentation Skills
• Customer Insight
• Market Insight
• Local industry & standards knowledge
• Presenting & Communication information
• Analyzing
• Leading & Supervising
• Relating & Networking
• Delivering Results & Meeting Customer Expectations
• Planning & Organizing

Preferred Qualifications & Experience Requirements:

• Should have worked as a Solution Architect for Charging system
• Should have worked with MTN as customer
• Proven ability to manage costs and efficiently knowledge of the IT market benchmark resource profile (2 years’ experience).
• Should have been a CPM and have good contacts in the GSC-I.
• Have a good awareness of the Ericsson DS portfolio.
• The position is based in Lagos, Nigeria.