Front Desk Officer at Proten

Job Overview

• We are looking to hire a Front Desk Officer who will be responsible for the projection of the brands impression through an exceptional client service delivery
• The ideal candidate must have exceptional customer service and relationship building skills.

Key Role and Responsibilities

• Front Desk Officer will be responsible for keeping up-to-date records
• Oversee smooth transactions with vendors and maintaining records of business cost
• Answer, screen and direct telephone calls to the appropriate individual, maintain a track record of incoming and outgoing calls.
• Respond politely to all clients, customers and calls from various quarters.
• Receive and attend to clients, vendors, visitors (Ability to work as an administrator) and handle all reception related activity independently.
• Collate meeting summaries, prepare meeting reports and send to respective personnel.
• Prepare and accept requisition for stationery, equipment and supplies, order for deliveries and purchase of items.
• Maintain confidentiality with regards to client information.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Monitor office supplies and place orders when necessary
• Oversees the cleaning and security of the office
• Take up other Administrative duties as assigned.

Job Requirements/Qualifications

• B.Sc/HND in Business Administration or any related course
• 1 year experience in similar role in same industry (preferably a Corp member).
• Disciplined, takes initiative, pleasant, friendly, confident and have good carriage
• A positive outlook with good interpersonal and accountability skills
• Exceptional Customer service and relationship building skills
• Integrity and professionalism
• Sense of urgency
• Proficient in Ms Suite (Word, PowerPoint, Access, Excel)
• Excellent verbal and written communication and decision-making skills
• Ability to work independently with little or no supervision.
• Ability to work under pressure and pay attention to details
• Strong phone, email and in-person communication skills