System Administrator at Tropical General Investments (TGI) Group

Duties & Responsibilities
Expected activities, Windows Server:

• Maintain Active Directory Domain Services
• Manage User and Service Accounts
• Implement Group Policy Infrastructure
• Manage User Desktops using Group Policy
• Manage server and client software updates
• Manage company Firewall and End-point service

SQL Server:

• Configure SQL Server databases and storage
• Plan and implement a backup strategy
• Monitor SQL Server, trace SQL Server activity
• Perform ongoing database maintenance
• Spare-head Disaster recovery plan “DRP”

Exchange Server (Mail Admin):

• Perform basic management of Exchange Server
• Implement backup and disaster recovery
• Ensure message hygiene and security
• Proactive manage PM to prevent spam ware and malicious attack

Others:

• Carry out routine and effective preventive maintenance on hardware systems.
• Monitor incident compliance within SLA and resolution of all escalated tickets
• Monthly statutory checklist and report generations for KPIs follow-up & IT achievements
• Periodic review on IT Service Management and quality control checks
• End-User training on desktop/laptop use including team capability building
• Test and evaluate new technology

Education, Experience & Other Requirements

• A minimum of Bachelor's degree in Computer Science or its equivalent (BE/B.Tech/BSc. in Computer Science/Information Technology
• DBA certification
• Microsoft Certification
• ITIL foundation

Competencies Required (Knowledge, Skills & Attributes):

• Operating Systems: Microsoft Windows Server Operating System
• Leading edge in Database management and Networking
• Proficient in use of MS Office suites, MS Projects and Visio
• Innovative mindset
• Mail administrator with expertise in Endpoint and Sophos will be an advantage
• Domain admin
• Possess working knowledge status in Networking
• Good knowledge of client services devices including Laptop/Desktop/Printers/Scanners/Projectors etc
• 8+ years demonstrated experience supporting an IT environment and progressive administrative experience
• Good Troubleshooting techniques and excellent communications and report writing skill
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across the organization.