Client Relationship Manager at Smart Partners

Job Brief

• Manager responsible for the management of sales and relationships with allocated clients.

Responsibilities

• Act as a single point of contact on behalf for allocated clients and follow up on client requests
• Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above mentioned duties as required
• Supervision and preparation of monthly work schedule and roasters for all staff dealing with client account
• Manage all violations/escalations/issues reported by staff on occurrence basis
• Ensuring and maintaining KPIs
• Ensuring all the external and internal reports are generated correctly and timely.
• Be available 24/7 and respond timely to emails and phone calls with clients/management on pending/unresolved issues.

Education

• Minimum graduate Degree, preferable Master's Degree in Business Management/related field
• Relevant industry certifications

Requirements:

• 5 to 8 years of proven experience preferably in ICT/IT/ITES organization
• Employment history preferably with blue chip companies and/or dealing with blue chip enterprise clients.
• Knowledge of technological trends
• Understanding of budgets and business-planning
• Excellent communication skills
• Leadership and organizational abilities
• Strategic thinking
• Problem-solving aptitude
• Open to 24 x 7 work commitments as and when required.