Agency Client Engagement Agency at HRLeverage Africa

As part of helping Client to achieve growth that we search for AGENCY CLIENT
ENGAGEMENT MANAGER for our client in the DIGITAL MARKETING INDUSTRY.

• He/She would facilitate the team’s
• activities so as to maximize their performance and the solid and long-lasting development of the company. .
• Foster positive relationships with our customers as their primary point of contact
• Help clients implement services and plan projects effectively
• Ensure that contract terms and conditions are met
• Manage invoices and bills for assigned customers
• Identify upselling and cross-selling opportunities
• Address customer issues with speed and efficiency
• Work with sales teams to generate new business
• Prepare reports on project performance

Qualification and Experience

• BSc/BA in Business Management or similar field
• Project management experience
• 5- 7 years’ experience as Engagement Manager
• Excellent internal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Relevant experience in digital marketing industry
• Background in sales and customer service is a plus
• Customer-oriented approach
• Sharp business acumen

SKILLS AND COMPETENCY APPLICABLE

• Applying Expertise and Technology
• Excellent Analytical Skills
• Negotiation
• Delivering Results and Meeting Clients Expectations
• Achieving Personal Work Goals