Customer Facing Supply Chain Lead at Nestle Foods

Location: Ilupeju, Lagos
Schedule: Full-time

Position Summary

• As the Customer Facing Supply Chain Lead (CFSC), you are the interface between Nestlé’s Supply Chain and the Customer’s Supply Chain. You are also responsible for maximizing service and enhancing day-to-day effectiveness of the Customer Facing Supply Chain team.
• As a successful CFSC Lead, you also ensures elimination of wastes and inefficiencies in order processing; and ensure delivery of key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.

Details
Deliver Supply Chain Value Creation for Nestlé and the Customer by:

• Understanding Customer Key Performance Indicators (KPIs), agree targets with the Customers, and regularly reporting performance of these targets.
• Understanding the Customer's Supply Chain ensuring and its alignment with Nestlé’s Supply Chain
• Build Customer Trust  

Drive the right Replenishment Cycle & Service strategy per customer by:

• Developing and driving replenishment strategies and plans, thus sustaining continuous performance of Sales objectives and other relevant business KPIs.
• Ensuring execution of Service plans for respective customers.
• Delivering key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning. 

Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer by:

• Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle.
• Solving root causes of failures throughout the Order to Cash (O2C) End-to-End (E2E) process with the customer
• Developing joint projects and activities to Close GAPs (Master data Alignment, Inventory, Replenishment, on shelf availability & Freshness, etc.)
• Facilitating timely deliveries to customers and ensuring no outstanding payments through orders follow-up

Support performance excellence with the Customer by:

• Delivering supply chain excellence through implementation of continuous improvement projects, routines & activities

What Will Make You Successful?

• At least 5 years of relevant operational experience  with 3 years in at least two of the following areas:
  • Customer Service
  • Customer Facing Supply Chain
  • Demand & Supply Planning
  • Distribution/ Materials Handling
  • Sales (especially key account management) / Marketing
  • Procurement
• Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit)
• Proven project management experience on implementation of major project(s) or change program(s)
• Expert Level proficiency in Enterprise Resource Planning tools and Microsoft Office Excel (able to develop models)
• Certification is an additional advantage
• Excellent Service Orientation
• Effective under pressure
• Analytical skills with insight to interpret
• Ability to earn and keep the Customer's trust