Utility Operations Specialist (UOS) at RTI International

Job Details

The main objective of this position is to undertake baseline studies in utility operations or management which will include financial, commercial and HR activities of the SWB, identify gaps and develop action plans for filling the gaps in line with the objectives of the E-WASH program.  In this respect the consultant will be part of a team that will finally develop a baseline report and Service Improvement Plan based on an organizational capacity assessment tool (OCAT) and also working on financial KPIs. The baseline information to be collected will be used to design the transformation agenda for the urban water service delivery in the respective state to move the SWB to a commercially viable entity. The information to be collected will include but not limited to   the current financing arrangements (budgeting process, allocations and releases) from the state Government, financial management including reporting by the SWB, billing, collection and other revenue generation ventures as well as organizational structure, number of personnel as well as the quality of the current staff.

Qualifications and Experience:

• At least a master’s degree in Human Resources, Human Resources, Organizational development, finance, commercialization, economics or any of the financing qualifications or such related fields.
• At least 12 years of experience
• Experience in utility finance, design of billing systems and such other commercial activities of the utility.
• Experience in designing and undertaking financial management systems, evidence-based budgeting.
• Knowledge and understanding of utility finance from electricity or water i.e. cost structure of utility operations, major cost centers
• Expertise in developing performance incentives for staff in any organization
• Specific expertise in areas including HR management, strategic planning, training and capacity building, and/or customer satisfaction and engagement
• Experience in designing and developing organizational development activities for institutions.
• Knowledge of the key components of a utility tariff and tariff setting and what to take into account when designing such a one.