Logistics Assistant at World Food Programme (WFP)

Requisition #: 100643

Location: Maiduguri, Borno

Organizational Context

• This position is found in Maiduguri Area Office, Nigeria Country Office. The position holder will perform supply chain CBT functions and directly report to the Logistics Officer (CBT) or designate.
• At this level, the position holder is expected to take responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices for all assistance modalities for supply chain CBT.
• The position holder is able to recommend a course of action to staff at various levels and may allocate tasks to other support staff.

Job Purpose

• To implement well-defined standard logistics/supply chain CBT processes and activities to enable effective delivery of supply chain CBT services.

Key Accountabilities (not all-inclusive)

• Plan and participate in multi-sectoral assessments to determine the supply chain needs and analyze risks with respect to cash-based transfer interventions;
• Perform the retail supply chain mapping (retail value chain mapping);
• Plan and execute engagements with partners in the supply chain CBT activities;
• Provide support to logistics CBT operations and activities, following standard processes and facilitating, directly or indirectly, the effective delivery of food assistance to beneficiaries;
• Support timely ordering and delivery of commodities and supplies to authorized partners and destinations;
• Support management of logistics vendors’ contracting activities including performance monitoring and measurement;
• Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set;
• Contribute to budget preparation, monitoring and revision for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards;
• Assist in monitoring inventory management processes to track trends and account for the inventory status from source to beneficiary.
• Assist in management of commodity accounting data quality and integrity.
• Support operational pipeline analyses, assessments and operational planning for all delivery modalities.
• Process documentation for execution of logistics operations (e.g. customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating various issues to the supervisor.
• Collect and compile data, produce and/or contribute to reports (e.g. CCTI, SPRs, financial closure, physical inventory, transport performance) and ensure information accuracy in corporate systems in support to informed decision-making.
• Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
• Provide guidance to other support staff, in order to assist them in completing standard tasks to agreed standards and deadlines.

Standard Minimum Qualifications

Education:

• Minimum requirement is completion of Secondary School Education coupled with relevant experience. Preferably a University Degree in Supply Chain, Logistics, Procurement, Business Administration, Commerce, Finance and related training.

Experience:

• Five or more years of progressively responsible support work experience in warehouse operations, logistics work, including at least three years related to Supply Chain at any national/international humanitarian or commercial organization carrying Logistics, Procurement or Contracts management function or related field.

Language: 

• Fluency in both oral and written communication in English
• Fluency in oral and written Hausa is desirable.

Desired Experiences for Entry into the Role:

• Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock;
• Experience analyzing data (on commodities, funds, markets, etc.) and drafting reports;
• Experience in measuring service providers’ performance against set KPIs;
• Experience in assisting the preparation of contract documentations;
• Experience in providing technical business support in corporate systems.

4Ps Core Organisational Capabilities

Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional Capabilities

Supply Chain Management and Optimization:

• Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.

Planning, Project & Resource Management:

• Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.

Information Management & Reporting:

• Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.

Market Analysis, Contracting and Operational Execution:

• Ability to collect and collate necessary information to enable WFP to make informed operational decisions.

Warehouse and Inventory Management:

• Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.

Technical Assistance and Coordination:

• Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.