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  • Posted: Nov 19, 2018
    Deadline: Dec 3, 2018
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    Graceco Nigeria Limited is a food processing and manufacturing company which specializes in consumer goods and the production of input for bakers and the confectionary industry. With the continued growth of the middle class and their increasing appetite for snacks and baked goods of various kinds, Graceco Nigeria limited has positioned itself to be a major p...
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    IT Support Officer

    Location: Alagbado, Lagos
    Status: Full time
    Reports To: Director of Finance and Administration
    Working hours: Between 7:30am-5pm Mondays to Fridays and 8:30am-3pm on Saturdays

    Job summary

    • General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high quality service level to end users.
    • First line support for all desktop and laptop users, Routine server maintenance and monitoring, Working together with HR to ensure staff IT training requirements have been met.

    Responsibilities

    • The support of Microsoft products such as Office (various versions)
    • The support of hardware and software for various devices and applications from Servers, Desktops and Laptops, Smart phones, note pad, etc.
    • End user and product support for printers, photocopiers, scanners, projectors, etc.
    • OS Support - Microsoft Windows Vista, 7, 8, as well as Mac OS
    • OS Server Support
    • Experience of SQL Server and Exchange Server
    • Special event day and meeting support may be required from time to time
    • Provide one on one training when requested
    • Manage the IT recycle programme for the organisation
    • Be the first point of contact for staff on collection of new hardware and replacement hardware from the company
    • Manage and set up new hardware following IT policies and procedures
    • Provide AV support and presentation projectors support to staff

    Person Specification
    Skills and Qualifications:

    • B.Sc. in Computer Science/Engineering from a reputable university.
    • Graduate of Covenant University or Babcock University are encouraged to apply.
    • 2-3 years’ experience of working in a similar role
    • Relevant certification and or degree in an IT discipline is essential
    • Excellent written and verbal communication skills are essential
    • Strong interpersonal skills and relationship management
    • Must be well organised and able to prioritize workload
    • Demonstrate high level of initiate and self-management
    • MCP or MCSE qualifications desirable but not essential.

    Experience:

    • IT Support Helpdesk Software - teamwork desk or other software desirable
    • Proven IT experience, specifically the use of Microsoft Word, Excel & PowerPoint Outlook to support end users and ability to produce high quality documentation
    • Experience of supporting Apple products and IOS desirable but not essential
    • Experience creating ‘how to’ guides for staff
    • Computer Hardware Knowledge
    • Networking, cabling Wi-Fi, printer and peripheral installation
    • Application configuration.

    Method of Application

    Applicants should send their CV to: careers@graceco.com.ng The subject of the mail should be "Software Developer" OR "IT Support Officer".

    Note: Applicant who resides within Ikeja, Agege, Ipaja, Otta, Alagbado and environs will have added advantage.

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