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  • IT Support Officer at Graceco Limited

  • Posted on: 19 November, 2018 Deadline: 3 December, 2018
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Graceco Limited
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  • Graceco Limited is a food processing and manufacturing company with specialty in consumer goods and the production of input for bakers and the confectionery industries. Graceco is a leader in confectioneries and bakers’ items. Our success is powered by our world-class team of highly engaged and committed staff.

    IT Support Officer

     

    Location: Alagbado, Lagos
    Status: Full time
    Reports To: Director of Finance and Administration
    Working hours: Between 7:30am-5pm Mondays to Fridays and 8:30am-3pm on Saturdays

    Job summary

    • General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high quality service level to end users.
    • First line support for all desktop and laptop users, Routine server maintenance and monitoring, Working together with HR to ensure staff IT training requirements have been met.

    Responsibilities

    • The support of Microsoft products such as Office (various versions)
    • The support of hardware and software for various devices and applications from Servers, Desktops and Laptops, Smart phones, note pad, etc.
    • End user and product support for printers, photocopiers, scanners, projectors, etc.
    • OS Support - Microsoft Windows Vista, 7, 8, as well as Mac OS
    • OS Server Support
    • Experience of SQL Server and Exchange Server
    • Special event day and meeting support may be required from time to time
    • Provide one on one training when requested
    • Manage the IT recycle programme for the organisation
    • Be the first point of contact for staff on collection of new hardware and replacement hardware from the company
    • Manage and set up new hardware following IT policies and procedures
    • Provide AV support and presentation projectors support to staff

    Person Specification
    Skills and Qualifications:

    • B.Sc. in Computer Science/Engineering from a reputable university.
    • Graduate of Covenant University or Babcock University are encouraged to apply.
    • 2-3 years’ experience of working in a similar role
    • Relevant certification and or degree in an IT discipline is essential
    • Excellent written and verbal communication skills are essential
    • Strong interpersonal skills and relationship management
    • Must be well organised and able to prioritize workload
    • Demonstrate high level of initiate and self-management
    • MCP or MCSE qualifications desirable but not essential.

    Experience:

    • IT Support Helpdesk Software - teamwork desk or other software desirable
    • Proven IT experience, specifically the use of Microsoft Word, Excel & PowerPoint Outlook to support end users and ability to produce high quality documentation
    • Experience of supporting Apple products and IOS desirable but not essential
    • Experience creating ‘how to’ guides for staff
    • Computer Hardware Knowledge
    • Networking, cabling Wi-Fi, printer and peripheral installation
    • Application configuration.

    Method of Application

    Applicants should send their CV to: careers@graceco.com.ng The subject of the mail should be "Software Developer" OR "IT Support Officer".

    Note: Applicant who resides within Ikeja, Agege, Ipaja, Otta, Alagbado and environs will have added advantage.

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