IT Support Officer at Graceco Limited

Location: Alagbado, Lagos
Status: Full time
Reports To: Director of Finance and Administration
Working hours: Between 7:30am-5pm Mondays to Fridays and 8:30am-3pm on Saturdays

Job summary

• General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high quality service level to end users.
• First line support for all desktop and laptop users, Routine server maintenance and monitoring, Working together with HR to ensure staff IT training requirements have been met.

Responsibilities

• The support of Microsoft products such as Office (various versions)
• The support of hardware and software for various devices and applications from Servers, Desktops and Laptops, Smart phones, note pad, etc.
• End user and product support for printers, photocopiers, scanners, projectors, etc.
• OS Support - Microsoft Windows Vista, 7, 8, as well as Mac OS
• OS Server Support
• Experience of SQL Server and Exchange Server
• Special event day and meeting support may be required from time to time
• Provide one on one training when requested
• Manage the IT recycle programme for the organisation
• Be the first point of contact for staff on collection of new hardware and replacement hardware from the company
• Manage and set up new hardware following IT policies and procedures
• Provide AV support and presentation projectors support to staff

Person Specification
Skills and Qualifications:

• B.Sc. in Computer Science/Engineering from a reputable university.
• Graduate of Covenant University or Babcock University are encouraged to apply.
• 2-3 years’ experience of working in a similar role
• Relevant certification and or degree in an IT discipline is essential
• Excellent written and verbal communication skills are essential
• Strong interpersonal skills and relationship management
• Must be well organised and able to prioritize workload
• Demonstrate high level of initiate and self-management
• MCP or MCSE qualifications desirable but not essential.

Experience:

• IT Support Helpdesk Software - teamwork desk or other software desirable
• Proven IT experience, specifically the use of Microsoft Word, Excel & PowerPoint Outlook to support end users and ability to produce high quality documentation
• Experience of supporting Apple products and IOS desirable but not essential
• Experience creating ‘how to’ guides for staff
• Computer Hardware Knowledge
• Networking, cabling Wi-Fi, printer and peripheral installation
• Application configuration.