Sales & Account Manager at Mahindra Comviva

Roles and Responsibilities
Strategic Engagement & Account Management:

• Strategic client engagement and Governance at the CXO Level & C- Suite
• Show YOY double digit growth in the account and achieve the assigned order book target of multi-million
• Pro-actively identify opportunities. Lead the sales cycle. Convert them into a win
• Double the order book from the assigned account & region in next 3-4 years
• Drive the collections for amount payable to the Company
• Sign long term multi-million dollar strategic deals with the account
• Lead the sales efforts of his/her portion of the account, ensuring sales targets are met; while driving customer satisfaction
• Responsible for direct sales orders and through OEM channels for the account. The sales orders will either be one time license sales, old or new revenue share agreements
• Account Management & Contract Governance: Build Account Management & Solution selling skills in the key accounts.

Stakeholder Management & CSAT:

• Internal stakeholder management: Work collaboratively with internal teams like Product Development, Implementation, Program Management, Finance, Product Management, etc to create win-win situations while handling customer engagement on the ground
• Understand needs of the account based on direct interactions with the customer
• Frequent and effective follow ups on client issues ensuring 100% achievement of CSAT target
• Thorough customer interactions, determine the pre and post-sales support required and manage these deliverables with internal stakeholders.

Governance & Delivery:

• Provide early warnings of operational delivery or support problems associated with the account & proactively work towards resolving these issues
• Run internal governance for the account
• To be the voice of the customer internally and to ensure client deliveries and value proposition initiatives are tracked proactively.

Be the Brand Ambassador:

• Position the Company as a thought leader and strategic partner with the key decision makers of the assigned account
• Engage the KDMs at various levels to manage/correct perceptions
• Help build higher entry barriers for the competition into the account.

Requirements

• Energy and Drive
• Pleasant persona with strong networking ability
• Ability to collaborate with internal and external stakeholders
• Strong strategic acumen coupled with execution capability
• Excellent communication skills, matured in conduct and command
• Ability to understand business and numbers-driven
• Excellent communication and presentation skills
• Total Experience: 8-12 years
• Qualification: B.E /B.Tech / MBA.

Skills:

• Functional:
  • Work experience in a sales role for a global MNC
  • Good domain knowledge/experience of financial/telecom/VAS/CVM solutions
  • Excellent flair for client relationship management
  • Must have handled a target of multi-million in the past. Track record of growing/over-achieving targets
  • Experience in handling & dealing with CXOs
  • Ability to think out-of-box to make the deals happen.

Salary
75,000-80,000 USD.