Guest Relations Officer at Best Search Recruitment

Job Purpose:
The Guest Relations officer will provide hotel guests with world class personalized customer service to ensure every guest experience is memorable. The Guest relations desk is expected to be a “one stop point”, where all the guests’ complaint,
problem, queries could be solved promptly, professionally & efficiently to the full satisfaction of the guest.
The Guest Relations Officer is the customer service champion in the Hotel.

Job Duties:
A guest relations officer gives each guest a personal recognition. She/he should remember a hotel guest's name after two transactions.
A GRO meets and greets arriving guests with a smile and bids them farewell as they leave.
GROs escort VIPs to their rooms and check them in before their arrival.
A GRO attends promptly to customers' inquiries and assists them with their needs.
When it comes to complaints, he allows guests to speak first and then provides solutions to their issues or concerns.
A guest relations officer should always be present in the hotel lobby and should maintain proper decorum at all times. He should respond quickly to calls in case he is not at his post.
She/he also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop and dine.
Maintains a neat and tidy appearance at all times
Inspection of guest rooms before arrival and ensure guests are checked into their rooms properly on arrival.
Review current arrival list and familiarize yourself with it on a daily basis
Attend to guest needs, queries promptly and efficiently
Converse with guest at all times for feedback.

Required Qualifications:
Minimum of a first degree.
Completed NYSC
1 - 3years experience in similar role