Head Of Training & Development at Nicole Sinclair Consulting

 The main purpose of the role is to devise our organizational training strategy, oversee its implementation and assess its outcomes within business and Agent locations. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.

This role will be responsible for on-going improvement of employee’s skills enabling them to fulfil their potential within the organisation.
Responsibilities

• Manage the training Budget and oversee all activities with the Training department
• Develop Training & Development Strategy based on Business needs and Business strategic direction
• Identifying and assess future and current training needs working closely with business managers
• Develop overall or individualized training and development plans across the business including:
• Super Agents – On-boarding, Product/Technical & Business Training
• Agents – On-boarding, Product/Technical & Business Training
• Employees – Product/Technical and Business Training, Capability building and Career development
• Develop lasting leadership development programs and enable high-quality orientation and onboarding experiences across the business including to: Super Agents, Agents and Employees
• Develop, monitor and evaluate training programs and their effectiveness, success, ROI periodically and report on them including the creation of content, e-learning, collateral and other training materials that will impact behavior-changing training
• Work with and support other line managers solve specific training problems/skills gaps in their respective teams
• Demonstrate proficiency in products & services, systems, processes and handling customer queries and pass on the same knowledge to the staff to enhance performance and service delivery

Competency/Skill/Requirements

Academic Qualifications

Essential

• BSc degree in education, human resources or relevant field
• At least 5 years’ experience in same or similar role with a minimum of 3 years facilitation
• Specialised qualification/experience in training e.g. PTC, TOT, CIPD
• Knowledge and experience in techniques/ philosophies of adult education/learning

Work experience & skills

Essential

• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Strong computer skills including proficiency in word, excel and power point
• Ability to operate related computer software and business-related equipment/training aids
• Professionalism in attitude and presentation
• Self-motivated with strong organizational and time management skills

Desirable

• Public Speaking Experience
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