Human Resources Information Systems Manager at Willers Solutions

Job Description

• The candidate would be actively involved in Human Resources Administration, Client Services, and Business Development. These cut across the following;
• Inform, educate and train internal staff and clients on HR compliance, policies and procedures.
• Maintain working knowledge of current and upcoming HR procedures.
• Set strategy for and administer employee benefits, performance management programs.
• Manage all HR information Systems, including collaboration and internal teams to integrate information across platforms.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Develop, implement and monitor overall HR strategies, initiatives, systems, tactics and procedures across the organization.
• Report all HR activities and employee relation activities to management and provide decision support through HR/Business metrics.
• Maintain a strong relationship with clients by developing knowledge of their technical support/e-learning needs.
• Manage the full life cycle of implementation services provided to clients, including working across internal teams to address and proactively avoid services issues.
• Monitor and ensure client satisfaction with all Technical Support/e learning services.
• Manage communication to clients around product and services
• Document, Report and innovate SLA, Contract agreements, processes and procedures.
• Inform. Educate, and train clients on products, implementation policies, and procedure.
• Assist in Support Product and services component of proposals to client’s prospects.
• Conduct research to identify new markets and customer needs.
• Build long term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.

Qualifications

• A Bachelor’s Degree or its equivalent in Human Resources or any related discipline.
• Min of 5 yrs experience as a Human Resource Personnel with supervisory experience is an added advantage.
• A postgraduate degree or professional qualification is also an added advantage.