Client Service Manager at Teclab Management Services Limited

Job Description

• Planning and organizing the fulfillment of client orders to ensure timely delivery
• Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
• Provide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectations
• Assist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution
• Supervise company employees to ensure they comply with set client service standards in carrying out job duties
• Prepare and manage budgets to achieve set targets and objectives
• Proffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirement
• Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service
• Contact clients to ensure they are satisfied with received products and services
• Designate work territories to client services staff and establish strategies necessary for achieving set targets
• Provide clients with regular update and periodic statements to keep them abreast on changes in trends
• Assess products/services to ensure they are up to the specification set by clients
• Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Ensure all set targets are achieved

Qualifications

• First Degree in Business Administration or related field preferred and relevant certifications will be an added advantage
• Minimum of 5 - 8 years experience must have spent 1 - 3 years in a similar role.