Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from Teclab Management Services Limited has expired
View current and similar jobs using the button below
  • Posted: Aug 29, 2018
    Deadline: Sep 15, 2018
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006. Our professional operation is driven by ...
    Read more about this company

     

    Client Service Manager

    Job Description

    • Planning and organizing the fulfillment of client orders to ensure timely delivery
    • Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
    • Provide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectations
    • Assist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution
    • Supervise company employees to ensure they comply with set client service standards in carrying out job duties
    • Prepare and manage budgets to achieve set targets and objectives
    • Proffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirement
    • Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service
    • Contact clients to ensure they are satisfied with received products and services
    • Designate work territories to client services staff and establish strategies necessary for achieving set targets
    • Provide clients with regular update and periodic statements to keep them abreast on changes in trends
    • Assess products/services to ensure they are up to the specification set by clients
    • Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Adhere to and manage the approved budget
    • Maintain an orderly workflow according to priorities
    • Ensure all set targets are achieved

    Qualifications

    • First Degree in Business Administration or related field preferred and relevant certifications will be an added advantage
    • Minimum of 5 - 8 years experience must have spent 1 - 3 years in a similar role.

    Check how your CV aligns with this job

    Method of Application

    Applicants should send their Applications to: hr@teclab-ng.com

    Note: Only qualified candidates will be shortlisted.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Teclab Management Services Lim... Back To Home
Average Salary at Teclab Management Services Limited
₦ 144K from 3 employees
Mysalaryscale.com
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail