Sales Associates at Audacious Business Concept Limited

Purpose of Role

• The sales Associate is responsible for delivering excellent customer service experience, visual merchandising of stock, inventory taking and sales by delivering customer service that offers a distinctive shopping experience and drives sales results.

Responsibilities
Customer Experience:

• Responsible for providing the absolute best customer service in the store.
• Responsible for providing the absolute best customer service in the store.
• Possess the ability to demonstrate exceptional product knowledge and is capable of giving expert advice.
• Strive to create innovative ways to challenge normal retail conventions.
• Updates clients with latest seasonal wardrope collections.
• Captures customers feedback and help solve customer's complaints.
• Assists customers locate merchandise or find suitable alternatives.
• Advise customers on utilization and care of merchandise.
• Ensures fitting room is kept tidy and neat always, by promptly clearing merchandise and returning it to the proper area of the selling floor.
• Provide excellent after-sales service.

Visual Merchandising:

• Displays merchandise to attract customers to the store in order to boost sales.
• Regularly takes stock of sales, stock rotation, displays and organization of merchandise.
• Ensures the ambience of the store is adequately maintained by making sure the fixtures, fittings and lightings are in proper condition.
• Maintains the quality of the store's selling presentation by monitoring and maintaining the inventory stock on the store floor by replenishing any emptying section with new merchandise.
• Maintains inventory in the back room in a neat and tidy manner.
• Reorganizing items on the shop floor to enhance a pleasant shopping experience.

Inventory:

• Adhere to loss prevention and inventory control and compliance procedures.
• Keeps track of product inventory and assist in periodic physical inventory count.
• Assists in processing merchandise returns and exchanges.

Sales:

• Identify customer needs and direct them to the appropriate product, using suggestive selling.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Ability to use cash registers to ring up transactions, which may involve using barcode scanners, calculators and debit card machines.
• Place special orders or call other stores to find desired items.
• Give concise information on the products' specifications to aid buying.
• Undertake retail and customer service activities within the store to optimize and exceed sales targets, profitability and customer satisfaction in conjunction with the Retail Store Manager.

Requirements/Competencies

• Must be a female between the ages of 20-28 years of age.
• B.Sc/HND in Marketing or other related field.
• Should possess about 1-3 years’ experience in the retail industry or related field.
• Attention to details.
• Good verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent sales skills and ability to develop and adopt sales techniques on a continuing basis.
• Exceptional talent for operating a computerized point of sale cash register and inventory management system
• Experience in sales of female fashion
• Proven proficiency in merchandising to maintain the highest level of visual presentation
• Demonstrated ability to achieve sales targets
• Ability to work effectively in a team.
• Time flexibility

Key Performance Indicators

• Immediate replacement of items sold.
• Achieve monthly sales target.
• Zero tolerance to shrinkage.
• Optimize store ambience.
• Zero number of customer complaint.
• Take marketing initiatives daily.
• Eye catching store arrangement.
• Calling other stores for non-available stock in their store.